Terms of Service

1. Introduction

Welcome to Astra Softwares (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, software products, and digital platforms, including but not limited to AI integrations, website development, UI/UX design, SEO optimization, e-learning platforms such as Portfolio Ready, and any associated tools, applications, or communications provided by us (collectively, the “Services”).

By accessing or using our Services, you (“Client”, “User” or “You”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you should refrain from using our Services.

Astra Softwares operates under the domain www.astrasoft.tech and provides services globally, including specialized solutions for startups, institutions, and developers.

These Terms apply to all visitors, clients, partners, developers, and end-users who interact with Astra Softwares through our website, platforms, or directly through custom projects.

2. Definitions

"Astra Softwares" refers to the company registered under this brand name, offering digital solutions including web development, AI integrations, e-learning platforms, and related services. It also refers to the owner/operator of the website www.astrasoft.tech.

"Services" refers to all professional offerings provided by Astra Softwares including but not limited to: web development, UI/UX design, AI integration, SEO optimization, payment gateway integration, and online training through platforms such as Portfolio Ready.

"Products" refers to any digital goods offered by Astra Softwares for purchase, download, or use, including AI tools, software templates, code snippets, training materials, online courses, and proprietary platforms such as Portfolio Ready and AstraPilot.

"User" / "Client" means any individual, business, institution, or entity that accesses, browses, subscribes to, or utilizes our Services or Products.

"Portfolio Ready" refers to our e-learning platform designed to teach programming, web development, and AI through structured content, mentorship, and smart tools.

"Website" refers to our main online platform located at www.astrasoft.tech.

"Terms" means this agreement, outlining the rules, responsibilities, rights, and liabilities between Astra Softwares and its Users or Clients.

"AstraPilot" refers to our project management and AI-enhanced development assistant platform that helps users generate, plan, and execute software projects with built-in tools for documentation, bug fixing, and roadmap generation.

"Q-Tutor" refers to our quantum-enhanced AI pair programming assistant that helps developers refactor, debug, and optimize code using a combination of classical and quantum intelligence.

"Astra Kilimo" refers to our agri-tech innovation platform focused on applying technology and AI solutions to improve agricultural productivity, data collection, resource management, and farm-related decision-making.

"Third-Party APIs" refers to external services or platforms that we may integrate into our products, such as Google Gemini, ElevenLabs, AssemblyAI, and others, which may have their own terms of use.

3. Scope of Services

Astra Softwares provides a wide range of digital solutions tailored for individuals, startups, educational institutions, businesses, and government entities. Our services are delivered through our official website www.astrasoft.tech, as well as through direct partnerships and custom software engagements.

Our core services include but are not limited to:

• Custom Website Development and Redesign
• AI Integration and Automation Solutions
• UI/UX Design and Prototyping
• Search Engine Optimization (SEO)
• Payment Gateway Integration
• Educational Services (e.g. Portfolio Ready)
• Data Management and Cloud Deployment
• E-learning platform creation (e.g. Portfolio Ready)
• Agri-tech solutions via Astra Kilimo
• AI-powered development and project tools like AstraPilot and Q-Tutor

We may also provide additional services or modify our offerings over time based on industry trends, client demand, or technological advancements. Any such changes will be communicated through our website or direct communication channels.

While Astra Softwares commits to delivering quality and professional service, we do not guarantee uninterrupted access to our platforms or flawless performance under all conditions. Scheduled maintenance, third-party API dependencies, and external factors may affect availability.

Certain services may be subject to additional agreements, NDAs, or service-level commitments which will be provided at the time of engagement.

4. User Responsibilities

By accessing or using any of the services or platforms offered by Astra Softwares, you agree to comply with the following responsibilities:

• Provide Accurate Information: You agree to provide truthful, accurate, and up-to-date information during registration, communication, and throughout any project or service engagement.
• Respect Intellectual Property: You must not copy, distribute, reverse engineer, or attempt to replicate any proprietary tools, content, or platforms developed by Astra Softwares without explicit written permission.
• Compliance with Laws: You are solely responsible for ensuring that your use of our services complies with all applicable local, national, and international laws and regulations.
• Fair Use: You agree not to misuse or abuse any of our services, platforms, or products including attempts to bypass access restrictions, exploit bugs, or overload systems.
• Payment Obligations: For paid services or products, you are responsible for timely and full payment as per the agreed-upon pricing and billing terms. Delayed or failed payments may result in suspension or termination of service.
• Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account will be considered your responsibility.
• Third-Party APIs: When using features that rely on third-party services (e.g. Google, OpenAI, AssemblyAI, etc.), you agree to abide by those third-party terms as well.
• Prohibited Use: You may not use our platforms or services for any unlawful, defamatory, harmful, fraudulent, or deceptive purposes.

Failure to adhere to these responsibilities may result in limited access, account suspension, termination of services, or legal action where applicable.

5. Intellectual Property

All content, platforms, source code, systems, trademarks, logos, designs, and intellectual static/assets provided or developed by Astra Softwares—including but not limited to Portfolio Ready, AstraPilot, Q-Tutor, and Astra Kilimo—are the exclusive property of Astra Softwares, unless explicitly stated otherwise in a separate written agreement.

Users are granted a limited, non-transferable, non-exclusive license to access and use our services and platforms for personal, educational, or business use, in accordance with these Terms and Conditions.

Unless otherwise permitted by law or by Astra Softwares in writing, you agree not to:

• Reproduce, copy, modify, adapt, or reverse-engineer any part of our software or systems.
• Sell, sublicense, or distribute any of our digital products or proprietary materials.
• Use our brand names, product names, or visuals in a misleading or unauthorized way.
• Claim ownership or authorship over Astra Softwares' tools, platforms, or content.

Any unauthorized use of our intellectual property may result in immediate termination of access and may lead to legal action to protect our rights and interests.

If you believe any content or code you provide during a project contains your own intellectual property, it is your responsibility to inform us and submit such claims in writing before project commencement.

5. Event Participation & Media Usage

Astra Softwares may host or attend public and private events such as workshops, exhibitions, tech meetups, hackathons, conferences, or outreach programs. During these events, photographs, video recordings, and other media may be taken for documentation, training, or promotional purposes.

By attending an event organized by Astra Softwares or by engaging with our team at a third-party event, you acknowledge and agree that you may appear in media content that could be published on our platforms including:

• Our official website and blog
• Social media pages and reels
• Marketing or PR materials
• Digital galleries or event archives

These images and recordings are used to highlight our presence, impact, and community engagement and will not be used in any defamatory or misleading manner.

If you do not wish to appear in any published media, you may opt out by notifying us in advance or by emailing [email protected] with details of the event and your request. We will make reasonable efforts to honor your preferences where possible.

All media captured or published by Astra Softwares remains our intellectual property unless otherwise stated, and we reserve the right to edit, reproduce, and distribute such content in alignment with our branding and outreach goals.

6. Payment Terms

All fees and charges for services or products provided by Astra Softwares are detailed in official quotes, proposals, or pricing pages and are subject to change with prior notice.

• Payments are due as specified in the invoice or contract and must be made by the agreed payment method (e.g., bank transfer, mobile money, credit card, online payment gateways).
• For project-based work, a deposit or advance payment may be required before work begins, with the remaining balance due upon project completion or as outlined in the agreement.
• Subscription or recurring service payments are billed as per the selected plan and must be paid promptly to avoid suspension.

6.1 Invoicing

• Invoices will be issued electronically via email or an online billing platform.
• Clients should review invoices promptly and report any discrepancies within 7 business days.

6.2 Refunds and Cancellations

• Payments are generally non-refundable except where explicitly stated or required by law.
• If a service is canceled before commencement, any paid deposits may be subject to a cancellation fee as specified in the agreement.
• In cases where Astra Softwares fails to deliver agreed services, clients may request a refund or credit, subject to investigation and resolution.

6.3 Late Payments

• Late payments may incur additional charges, including interest or service suspension until payments are settled.
• Astra Softwares reserves the right to withhold deliverables or access to services for unpaid invoices.

6.4 Taxes and Duties

All prices exclude applicable taxes, duties, or levies, which shall be borne by the client as required by law.

7. Privacy and Data Protection

Astra Softwares is committed to protecting your privacy and ensuring the confidentiality, integrity, and security of the personal data you provide to us.

7.1 Data Collection

We may collect personal information such as your name, email, phone number, billing details, IP address, or usage data when you:

• Register on our platforms or subscribe to our services
• Enroll in our courses or training programs
• Use our web applications (e.g., Portfolio Ready, AstraPilot, Q-Tutor)
• Contact our support team or participate in events

7.2 Use of Data

Your data is used to:

• Provide and improve our services
• Process payments and deliver projects
• Communicate with you regarding updates or support
• Conduct analytics and improve user experience
• Comply with legal and regulatory obligations

7.3 Data Security

We implement strong security measures, including encryption, access controls, and secure hosting environments to protect your data from unauthorized access, misuse, or disclosure.

7.4 Sharing of Information

We do not sell, rent, or trade your personal data. We may share it with trusted partners or service providers under strict confidentiality agreements solely for purposes of providing our services.

7.5 User Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent where applicable
• File a complaint if you believe your data rights have been violated

For all privacy-related inquiries, please contact us at [email protected].

8. Service Level Agreement (SLA)

Astra Softwares provides hosting services directly or via trusted third-party providers to ensure reliable uptime and performance for our clients' websites and applications.

8.1 Uptime Commitment

We strive to maintain a minimum of 99.9% uptime on all hosted services, excluding planned maintenance, force majeure events, or issues beyond our control (e.g., third-party provider outages).

8.2 Third-Party Hosting

When hosting is provided through third-party platforms, the uptime and performance may be subject to the respective provider’s SLA. Astra Softwares will make every reasonable effort to liaise with such providers and address issues on behalf of the client.

8.3 Maintenance and Downtime

Scheduled maintenance will be communicated in advance where possible. Emergency maintenance may occur without notice to ensure the security or functionality of hosted services.

8.4 Limitation of Liability

Astra Softwares is not liable for any direct or indirect loss of revenue, data, or business resulting from downtime caused by third-party hosting providers, acts of God, cyberattacks, or unforeseen technical failures.

8.5 Reporting and Support

If you experience a service disruption, please contact our support team via [email protected]. We aim to respond to critical hosting issues within 1–3 business days of notification.

9. Affiliate & Reseller Terms

Astra Softwares may offer affiliate and reseller opportunities, enabling individuals or organizations to promote or resell our products and services in exchange for a commission or profit margin. By participating, you agree to the following terms:

9.1 Eligibility

You must be at least 18 years of age and have a valid payment method to receive commissions or reseller payments. We reserve the right to approve or reject any application at our discretion.

9.2 Fair Use and Ethical Conduct

Affiliates and resellers must represent Astra Softwares honestly and ethically. False advertising, misleading claims, or unauthorized brand modifications are strictly prohibited and may lead to immediate termination.

9.3 Commission Payments

Affiliates are eligible for commissions only on verified sales or leads that meet our criteria. Payout thresholds and timelines will be communicated during onboarding or via your affiliate dashboard. Astra Softwares reserves the right to adjust commission rates or terms with prior notice.

9.4 Reseller Responsibilities

Resellers are responsible for managing their client relationships. Astra Softwares will provide backend support, but billing, communication, and local compliance remain your responsibility unless otherwise agreed.

9.5 Termination

We reserve the right to terminate any affiliate or reseller agreement without notice in cases of fraud, misuse, or breach of these terms. In such cases, pending commissions may be withheld.

For inquiries or to apply to our affiliate or reseller program, contact us at [email protected].

10. Use of AI Tools & Third-Party APIs

Astra Softwares integrates Artificial Intelligence (AI) models and third-party APIs (Application Programming Interfaces) into its platforms and services, including but not limited to:

• Google Gemini (text generation)
• ElevenLabs (text-to-speech and voice AI)
• AssemblyAI (speech-to-text and audio transcription)
• Other tools or APIs as needed to enhance user experiences

10.1 Disclaimer on AI Outputs

While we strive to ensure high-quality AI responses and outputs, all content generated by AI tools is provided on an "as-is" basis. Astra Softwares does not guarantee the accuracy, completeness, or suitability of AI-generated suggestions, code, transcriptions, or voice responses.

Users are responsible for reviewing and validating any AI-generated content before relying on it for academic, legal, business, or medical decisions.

10.2 Third-Party API Limitations

Our systems depend on the reliability and availability of third-party APIs. Interruptions, downtime, or changes in those services may affect functionality temporarily. Astra Softwares is not liable for damages caused by such disruptions.

10.3 Limitation of Liability

Under no circumstances shall Astra Softwares be held liable for direct or indirect losses resulting from the use or misuse of content produced by AI tools or third-party APIs. Users accept full responsibility for how they use such outputs.

If you encounter issues or have concerns regarding our AI integrations, please contact our support team at [email protected].

11. Open Source Usage

Some Astra Softwares products and services may incorporate or interact with open-source software and components licensed under various open-source licenses (e.g., MIT, Apache, GNU GPL).

11.1 Compliance with Licenses

We respect and comply with the terms of all open-source licenses for the tools, libraries, and frameworks used in our platforms. Users must also adhere to these licenses when using or modifying our software that contains such components.

11.2 No Warranty from Third-Party Software

Any third-party open-source software used in our platforms is provided “as-is,” without any warranties or guarantees from Astra Softwares. We are not responsible for any issues arising from the use of such external software.

11.3 Attribution

Where required, we provide credit and attribution to open-source authors and contributors. Users are encouraged to review the associated licenses when interacting with our software that includes open-source modules.

If you have questions about a specific open-source component used in our products, please contact us at [email protected].

12. Dispute Resolution

In the event of a dispute arising out of or in connection with these Terms and Conditions, the parties shall attempt to resolve the matter amicably through mutual discussion and negotiation.

12.1 Mediation and Arbitration

If a dispute cannot be resolved through informal negotiations within 30 days, it shall be referred to mediation under a certified Kenyan mediator. If mediation fails, the dispute shall be finally settled through arbitration in accordance with the rules of the Chartered Institute of Arbitrators (Kenya Chapter).

The seat of arbitration shall be Nairobi, Kenya. The language of the proceedings shall be English.

12.2 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Kenya.

By using our services, you agree to submit to the exclusive jurisdiction of the courts of Kenya for any matters not resolved through arbitration.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you require further clarification about our services, please reach out to us using the following contact details:

• Company Name: Astra Softwares
• Email (General Support): [email protected]
• Email (Legal or Terms): [email protected]
• Email (Partnerships): [email protected]
• Email (inquiries): [email protected]
• Physical Address: P.O. Box 1234-00100, Nairobi, Kenya
• Phone / WhatsApp: +2547 2740 5667
• Website: www.astrasoft.tech

We aim to respond to all inquiries within 24–48 business hours.